Right to Withdraw
Within a term of 14 days the Customer shall have the right to revoke the agreement and this without having to justify his/her decision or having to bear costs other than those mentioned in sections 5.3. and 5.5.
The term to revoke the agreement shall expire following a period of 14 days in which the Customer or any third party who is not the carrier and was appointed by Customer has actually taken possession of the goods, or in the event the Customer has ordered several products to be delivered separately, the right to revoke the agreement shall expire following the day on which the Customer or a third party who is not the carrier and was appointed by the Customer actually takes possession of the last shipment or last part of the shipment.
8.2. In order to exercise the right to revoke the agreement the Customer shall provide us, being Arnaldo Caprai Gruppo Tessile Srl, with registered office in S.s. Flaminia Km 148, 06034 Foligno (Perugia), Italy, telephone 0039 0742 39251, fax 0039 0742 679242, e-mail [email protected] with an unambiguous statement (such as a written statement sent by regular mail, fax or e-mail) pertaining to his/her decision to revoke the agreement. To this end the Customer may use the model form to revoke the agreement attached as Appendix I, but shall not be obliged to do so. The Seller shall confirm to the Customer the receipt of the decision to revoke the agreement. The Customer may use the model to revoke the agreement or a separate, clearly formulated statement (s)he needs to fill out and send by e-mail using [hyperlink]. If the Customer wishes to make use of this possibility, we shall immediately send to him/her a confirmation of receipt using a durable date carrier (e.g. e-mail).
8.3. If the Customer revokes the agreement, the Seller shall immediately refund the Customer for any payments received from the Customer, including the delivery and/or shipment costs (except for additional costs as a result of the Customer opting for another delivery method than the cheapest standard delivery we offer) and this no later than 14 days following the date on which the Seller was informed of the Customer’s decision to revoke the agreement.
To this end the Seller shall use the same instrument of payment as used by the Customer during the initial transaction, unless the Customer explicitly agrees to another instrument of payment. In any case, no additional costs shall be charged to the Customer for such refunds.
We shall be permitted to put the refund on hold until we have received the goods or the Customer has proven that (s)he has returned the goods, whatever time applies first
8.4. Immediately and in any case within 14 days following the date on which the Customer has informed the Seller of his decision to revoke the agreement the Customer shall return or hand over the goods to the Seller. The items must be sent in the original packaging, be in perfect condition and this shipment must include the original invoice and the return label sent by the Seller to the Customer. The Customer respects the aforementioned deadline or he returns the goods prior to the expiration date of this 14 day period.
8.5. The direct costs in connection with the return shipment shall be borne by the Customer. These costs vary according to the country of origin. For European countries the following charges shall apply: EUR 23.00 for every 0.5 kg in Austria, Belgium, France, Monaco, Germany, the United Kingdom and Spain; EUR 25.00 for every 0.5 kg in Luxembourg, the Netherlands and Greece; EUR 27.00 for every 0.5 kg in Denmark, Finland, Ireland, Portugal and Sweden; EUR 33.00 for every 0.5kg in Andorra, Gibraltar, Liechtenstein, Switzerland; EUR 53.00 for every 0.5 kg in Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Poland, Czech Republic, Rumania, Slovakia, Slovenia, Hungary; EUR 60.00 for every 0.5kg in the Canary Islands, the Channel Islands, Guernsey, Iceland, Jersey, the Faroe Islands, EUR 83.00 for every 0.5 kg in Montenegro and EUR 54.00 in Croatia.
The Customer shall be solely accountable for depreciations exceeding the wear and tear necessary to establish the nature, characteristics and operation of the goods.